At Taggbox, we want you to have a smooth experience with our products and services. This Refund & Cancellation Policy explains when you may request a refund, how cancellations work, applicable processing fees and what to expect after a refund is approved.
1. Refund Eligibility
Refunds are available only for eligible first-time subscriptions and must be requested within the applicable refund window from the purchase date.
The refund window is:
- Annual Plans: Refund requests must be submitted within 15 days of purchase.
- Monthly Plans: Refund requests must be submitted within 7 days of purchase.
Once the applicable refund window has passed, the subscription will no longer be eligible for a refund for the current billing period.
Refunds for Technical Issues
Refunds are considered when a verified technical issue significantly affects your ability to use the subscribed service and the issue cannot be reasonably resolved by our support team.
Please note: A refund will not be issued if there is no verified technical issue with the service or if the service is functioning as intended.
We encourage you to contact our support team first so that we can understand the issue and attempt to resolve it before a refund is considered.
2. Refund Processing Fee
For approved refunds requested within the applicable refund window, a processing fee will be deducted from the refund amount.
The applicable processing fee may vary depending on the payment gateway used for the transaction.
Currently:
- Standard payment processing: A 5.5-7% processing fee* will be deducted from the transaction value. The applicable processing fee depends on the charges deducted by the payment gateway.
The processing fee is non-refundable because it is charged by the payment/payment gateway provider for processing the original transaction.
3. Subscription Cancellation & Renewals
Cancelling your subscription and requesting a refund are two different processes.
To avoid an upcoming renewal charge, cancellation requests must be submitted in advance:
- Annual Plans: At least 30 days before the renewal date.
- Monthly Plans: At least 15 days before the renewal date.
If a cancellation request is received after the applicable notice period, the subscription may remain active until the end of the next billing cycle, and charges processed due to late cancellation may not be refundable.
Example
The processing fee is non-refundable because it is charged by the payment/payment gateway provider for processing the original transaction.
3. Subscription Cancellation & Renewals
Cancelling your subscription and requesting a refund are two different processes.
To avoid an upcoming renewal charge, cancellation requests must be submitted in advance:
- Annual Plans: At least 30 days before the renewal date.
- Monthly Plans: At least 15 days before the renewal date.
If a cancellation request is received after the applicable notice period, the subscription may remain active until the end of the next billing cycle, and charges processed due to late cancellation may not be refundable.
Example
If your monthly subscription is scheduled to renew on March 1, 2026, you should submit your cancellation request by February 14, 2026 to avoid the upcoming renewal charge.
4. How to Request a Refund or Cancellation
To request a refund or cancel your subscription, contact us through any of the approved channels:
When submitting a refund request, please include relevant details such as your registered email address, subscription plan, transaction details and a brief explanation of the reason for your request. For technical issues, providing relevant screenshots, error messages or other details can help our team investigate the issue faster.
5. Refund Review & Approval
All refund requests are subject to review.
Our team may verify:
- Whether the request was submitted within the applicable refund window.
- Whether the subscription qualifies for a refund.
- Whether a technical issue exists and significantly affects the service.
- Whether the issue can be resolved by our support team.
- Whether the transaction and payment details can be verified.
Submitting a refund request does not guarantee approval. A refund will be processed only after the request has been reviewed and approved.
6. Refund Processing Time
Once a refund is approved, please allow 5-7 business days for the refund to reflect in your account.
The actual time may vary depending on your bank, card issuer, payment provider or payment gateway.
Taggbox is not responsible for delays caused by third-party banks or payment providers after the refund has been processed on our end.
7. Access After Refund Approval
Once a refund has been approved:
- Your access to paid features may be revoked immediately.
- Your subscription will no longer remain active for the refunded billing period.
- You may continue to access any features or services that are available under your applicable free plan, if any.
8. Non-Refundable Situations
A refund may not be provided in the following situations:
- The refund request is submitted after the applicable refund window.
- There is no verified technical issue with the service.
- The reported issue has been resolved or the service is functioning as intended.
- The customer chooses not to use the service after purchase.
- The customer does not use the available features or services during the subscription period.
- A cancellation request is submitted after the required renewal notice period and the subscription has already renewed.
- The payment or transaction cannot be verified.
- The refund has already been processed for the same transaction has already been processed.
9. Exceptions
We understand that exceptional circumstances may occur. In limited cases, Taggbox may consider an exception to this policy at its discretion.
Exceptions may be considered for circumstances such as:
- Verified billing errors.
- Duplicate charges.
- Significant and verified service issues.
- Other exceptional circumstances reviewed by our team.
An exception is not guaranteed and will be evaluated on a case-by-case basis.
10. Policy Acknowledgement
By purchasing a Taggbox subscription, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.
Taggbox reserves the right to update this policy from time to time. Any changes will be reflected on this page.
Last Updated: 20th August, 2026