What is Trustmary?

Trustmary is a review tool that aids people in turning customer feedback into social proof.
It helps users and brands collect feedback from customers with the help of surveys and CRM integrations. This process helps them gain insights into their products and services and use those as UGC; plus, they can make improvements if and wherever needed.

A few popular platforms from which they import reviews are Google, Facebook, and more.

Trustmary promises to do the following :

Display reviews on your website with functional widgets.
Collect new text and video reviews.
Identify and highlight your best-performing reviews with AI.
Gather customer feedback and measure customer satisfaction.

Rating

Meets Requirements

8.4

9.6

Ease of Use

9.2

9.6

Ease of Setup

7.2

9.6

Ease of Admin

9.0

9.7

Quality of Support

7.0

9.8

Value for Money

8.0

9.8

Product Direction

9.0

9.8

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Trustmary Reviews

Positive Reviews

Integration: They offer integrations with 13 major platforms, making setting up the system easy. Many users also say that constant improvements are incorporated, which makes the users feel heard, although that is the basics of any product.
Constant improvement: To grow, any product requires continuous improvement and development. This is the backbone of improvement, and Trustmary has been doing the job to stay relevant.
Listen to Feedback: One of the best things about Trustmary is that they listen to feedback and incorporate it, which is why they keep rolling or, shall we say, improving.
Speed and Responsiveness: Trustmary’s speed is fast, and it has a responsive design that adapts to different screens and sizes within a matter of seconds, making it a seamless and smooth experience.

Negative Reviews

Time lag: Support is the backbone of any industry, and proper support at the proper time can make or break your deals. It is needed there and then, although Trustmary offers chat and email support in their first two plans. Phone support is only available from the third plan onwards. This creates a considerable time lag between when help is needed and offered.
Boring Themes: It’s crucial for any visual appearance to look invigorating and interactive, but yawn-inducing templates just don’t do the job. Thus, their templates and themes leave us staring at the screens, waiting to see something fresh.
Set-Up Time: Another thing about them is that setting up the entire system takes more than two hours, which is a very long time commitment compared to other platforms.
Problems with Questionnaire: Users would like to analyze more forms and questionnaires wherein there is variety, and the answers can be more sorted and organized for them to select easily without wasting much of their time.

Trustmary User Reviews

Stop scamming people. I have been scammed

Hectorfabio Agudelo Pavas Swanson Industries

I would prefer more features for the widget that you can add to your website. But that's probably already possible with some coding skills ;)

Ninni K. Marketing Specialist Financial Services

At first it felt like it wasn't quite yet finished but it was more than a year ago and now I have no such concerns.

Ville K Marketing Manager

The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, reviews can be integrated into your own website.

Luca P CTO

At the moment the generated report output is .xlsx, would love to have visually appealing PDF-file or something available out of reports also. But have to say that in the dashboard you see the overview, summary and details of answers clearly and easily.

Eemi K Key Account Manager

The product is quite ready for use. It might need some advanced tools to some organizations, but to us (medium-sized company) it suits well.

Tomi T. CFO

Trustmary Pricing

Trustmary is filled with complications, and here’s the most complicated one: its price. (Phew! We said it.) They offer four Plans: Solo, Starter, Business, and Scale. These are already divided plans, but their price is only visible when you choose the number of views and survey responses. Despite choosing the most inexpensive plan and fundamental views and responses, the starting price is still $40 per month. Below is a summary of all the other plans :

Solo

$0/month

Trustmary’s Solo Plan is priced at $0 and offers 200 monthly views and five monthly responses to widgets. It’s an elementary plan, with its only highlight being that you can get 60 responses each year on your survey forms from customers.

Starter

$19/month

Trustmary’s Starter pack costs $19 monthly and includes unlimited surveys, basic reporting, and up to 240 responses per year. Of course, compared to the solo pack, it offers more features, like customizing your profile picture and page, three platform connections, and sharing options. But it doesn’t offer CRM Integrations or Phone Support.

Business

$59/month

At $59 per month, this plan offers advanced features like automation, CRM tool integration, and up to 600 yearly responses. It offers almost everything with customization and unlimited options. However, looking at the number of complaints for Trustmary, we’d probably be wary before applying it to our business.

Scale

$129/month

At $129 per month, there’s nearly everything in the Business plan, with 6,000 yearly responses and priority support. This plan promises to help you scale your business and offers various choices to turn your questionnaire a certain way, from MCQs to yes/no or image/video responses. However, the customers aren’t really delighted with the limited options.

Trustmary Features

Design & Customization

Trustmary allows widgets and customization of public profile pages, but the options are limited. Customizing widgets with CSS is possible, which lets users tweak aspects like borders, fonts, and layouts. However, the basic themes offer only foundational adjustments rather than advanced design freedom. Public review pages are automatically generated, but only paying users can make substantial edits, such as adding banners, logos, and custom CTAs. This page can improve SEO by indexing reviews under a strong domain.

Schema Rating or Star Rating

From a one-star to a five-star rating, this option differentiates them from their competitors in the industry and is most commonly used in review collections. Customers often prefer to rate products/services based on stars without enough text-based content or when they are in a hurry. It is a powerful insight into their reviews and is taken at face value.

Analytics and Moderations

Trustmary includes analytics in all plans except the basic free tier. The more advanced plans provide detailed reports on review performance and user engagement. However, moderation tools for review curation appear minimal, primarily relying on selective display options or manual review selection.

Let Us Do The Math For You

Trustmary offers five plans with clear distinctions, but there’s a catch—they’re pricey. Even their basic plan starts at $40, double the cost of Taggbox’s entry-level offering. While it provides a few perks, it skips on essentials like unlimited reviews and doesn’t even remove Trustmary’s branding.

The Starter plan includes multi-language support, customizable forms, and anonymized responses. However, it slaps Trustmary’s branding all over your content and lacks CRM integrations with tools like HubSpot and Zapier.

Their business and Scale plans are nearly identical, with the only fundamental differences being the price tag and scale—not precisely the variety you’d hope for when upgrading.

$49.00/mo

Only Reviews Platform
5,000monthly views
Review collection
$ 990 € for Onboarding
Basic Support

$29.00/mo

Reviews + Social Network
50,000 Views/mo
Review collection
Advance Support
Free Onboarding

Take a try for free

Trustmary Review