For years, Trustpilot was a big name amongst online review platforms. But behind the 5-star badges and SEO dominance, cracks are showing, and businesses are noticing.
From fake reviews flooding the platform to overpriced plans and zero control over moderation, many brands are asking the obvious question: Is there a better Trustpilot alternative? Spoiler: There is more than one.
This blog discusses the best Trustpilot alternatives that actually give you control, credibility, and conversions, without locking you into bloated contracts. If you’re ready to stop renting your reputation, start here.
Why Look for Trustpilot Alternatives?
Let’s cut to it, Trustpilot is losing trust.
- In 2024, it removed 4.5 million fake reviews, yet fake content still floods the platform.
- Businesses get stuck on the platform. You can’t remove or flag false reviews, even if they’re damaging your reputation.
- Next is the pricing. Key features like auto-invites or analytics are only available with high-tier plans. And once you’re in, expect a long-term contract that leaves zero flexibility.
- Moderation isn’t consistent. Brands report legit 5-star reviews disappearing, while shady ones stay up.
- Aggressive selling methods, pressure to upgrade, and subtle threats about visibility. It’s clear why businesses are walking away.
Trustpilot may still dominate Google results, but behind the scenes, it’s starting to look more like a pay-to-play platform than a genuine review space. And for brands in 2025, that’s a risk not worth taking.
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12 Best Trustpilot Alternatives in 2025
Looking for platforms beyond Trustpilot to manage and showcase customer reviews? Here are top alternatives—each offering unique features, pricing, and ratings—to help you find the best fit for your business needs.
1) Birdeye
Birdeye sells itself as an all-in-one reputation engine. And sure, it’s stacked: reviews, listings, messaging, surveys, the whole nine yards. But under the hood, it’s clear: this platform wasn’t built for speed, it was built for scale. Multi-location big companies?
Perfect fit. Everyone else? You’re paying for features you won’t use and complexity you didn’t ask for.
Key Features:
- Review Management
- Automated Requests
- Business Listings
- Unified Inbox
- AI Review Insights
- Referral & Survey Tools
Pricing: Starts from $299 per month
2) Reviews.io
At first glance, Reviews.io looks like the perfect Trustpilot alternative. It’s cheaper, cleaner, and gives you way more control. No shady moderation, no aggressive upsells. Just a solid platform to collect and showcase reviews.
But here’s the tradeoff: you’ll need to put in the work. Custom flows, API integrations, on-site widgets, it’s all there. But nothing’s plug-and-play. If you don’t have the team or time to fine-tune, you’ll be leaving half the value on the table.
Key Features:
- Multi-Channel Review Collection
- Rich Snippets & Widgets
- Video Reviews
- Product Reviews & UGC Sync
- Integrations
- Incentivized Review Campaigns
Pricing: Starts from $29/month
3) Tagbox
Tagbox is built for brands that want ownership. No third-party logos, no lost traffic, no shady moderation. Just clean, verified reviews, right on your website.
At the core is Review Hub, a feature that lets you collect customer reviews directly using a QR code or link. No logins, no friction. Just instant feedback, under your brand, on your domain.
It’s perfect for businesses tired of giving power (and SEO) to platforms like Trustpilot.
Key Features:
- Review Hub
- On-Site Review Widgets
- Multi-Source Sync
- Product Tagging
- Moderation & Highlighting
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4) Sitejabber
Sitejabber says it’s for businesses, but it still feels like a complaint board from 2010. You can claim your profile and reply to reviews, but that’s about it.
Customization is limited, SEO impact is weak, and the tools feel outdated. It’s fine for cleaning up bad press, but not for building trust or driving conversions.
Key Features:
- Review Collection
- Business Profile Claiming
- Response Management
- Trust Badge
- AI Review Assistant
Pricing: Starts from $200 per month
5) Smileback
SmileBack focuses on one thing: customer satisfaction for managed service providers (MSPs). It’s fast, simple, and CSAT-focused. The interface is clean, and the feedback is instant.
Great for post-ticket ratings, but not so great for building public trust or showcasing reviews across platforms.
Key Features:
- 1-Click CSAT Surveys
- NPS Tracking
- Dashboard & Reports
- Integrations
6) ResellerRatings
ResellerRatings is built for online retailers, specifically those who sell on marketplaces. It collects product and seller reviews, but the platform feels narrow and outdated. Outside of eCommerce?
Not useful. Moreover, customization is limited, and the UI hasn’t aged well.
Key Features:
- Seller & Product Reviews
- Syndication
- SEO Widgets
- Post-Purchase Emails
- Q&A Tool
Pricing: Starts from $349/month
7) Bazaarvoice
Bazaarvoice is made for big brands with big budgets. It offers everything you expect from a Trustpilot competitor – reviews, Q&A, syndication, UGC, etc. But the setup is complex, and the pricing?
Strictly enterprise. Great for brands selling across multiple retailers. Not ideal if you’re looking for speed, flexibility, or affordability. If you’re exploring Bazaarvoice alternatives, consider options that offer more agility and cost-effectiveness.
Key Features:
- Product & Site Reviews
- Retail Syndication
- Photo & Video UGC
- Q&A Modules
- Insights & Moderation
Pricing: Contact Bazaarvoice for customized pricing.
8) Stamped
Stamped is a review tool made for eCommerce. It shines on Shopify and plays nice with most online store builders. However, if you’re not in the DTC game, it starts showing its limits fast. Stamped gets the basics right: product reviews, photo uploads, Q&A sections, and automation flows.
It’s lightweight, smooth, and works without a fight. But if you want review depth, cross-platform visibility, or multi-location support, look elsewhere.
Key Features:
- Product Reviews
- Photo & Video UGC
- Automated Requests
- Q&A Widget
- Loyalty & Rewards
- Shopify Native Integration
Pricing: Starts from $19/month
9) Yotpo
Yotpo is a good name in the eCommerce review platforms. The platform is powerful, no doubt. But it’s also bloated, expensive, and aggressively tiered. Every add-on feels like an upsell. For enterprise DTC brands, it’s worth it.
For everyone else? It’s a black hole of features you probably won’t use and pricing you won’t love.
Key Features:
- Advanced Product Reviews
- Loyalty & Referral Programs
- Visual UGC
- SMS Marketing
- Deep Shopify Integration
- AI-Powered Moderation
Pricing: Starts from $79/month
10) ReviewTrackers
ReviewTrackers is built for monitoring, not much else. It pulls reviews from multiple sites into one dashboard and lets you respond quickly. Great for keeping track of what customers are saying across platforms, not so great for showcasing.
Also, customization is limited, there’s no UGC or display focus, and advanced features come at a cost.
Key Features:
- Review Monitoring
- Response Management
- Reporting & Alerts
- Customer Feedback Requests
- Integrations
Pricing: Starts from $89 per location per month
11) NiceJob
NiceJob is built for small businesses that just want more Google reviews, fast. It’s clean, easy to use, and automates follow-ups well. But beyond that? You’ll start hitting limits quickly.
No deep analytics, no serious customization, and not built for larger teams or multi-location brands.
Key Features:
- Automated Review Invites
- Review Display Widgets
- Website Add-On
- Google + Facebook Sync
- Referral Tool
Pricing: Starts from $75/ Month
12) PowerReviews
PowerReviews is a legacy player in the review space, trusted by big-box retailers and major brands. It does the job: product reviews, Q&A, syndication, and decent analytics. But the platform feels heavy.
The setup is slow, customization is limited, and support can be hit or miss If you’re a large retailer selling across multiple channels, it works. For everyone else? It’s a lot of weight for an average lift.
Key Features:
- Product Reviews & Ratings
- Review Syndication
- Q&A Modules
- Visual Content Uploads
- Analytics & Insights
Final Words
Trustpilot still has its place, but if you’re craving more control, cleaner design, and reviews that actually work for your brand (not someone else’s platform), it might be time to rethink.
There’s no one-size-fits-all here. Some tools offer speed. Others offer scale. But if you want reviews that look good, load fast, and live on your site, Tagbox makes that simple.
Start collecting, converting, and owning your narrative with Tagbox.
FAQs
Tagbox is the best alternative. It gives you full control over your reviews with Review Hub, lets you collect direct feedback via QR or link, and fits seamlessly into B2B workflows—no noise, no fluff.
Many of them are. Platforms like Tagbox and Reviews.io let you host reviews on your own domain, boosting your organic visibility without giving traffic to third-party sites.
Yes. Tools like Tagbox offer better moderation, manual filters, and direct review collection—so you know who’s leaving feedback and why it’s real.
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